Find answers to common queries about our services and solutions.
RTO, or Return-To-Origin, occurs when a product is returned to the seller due to failed delivery. Common reasons include incorrect delivery address, recipient unavailability, damaged goods, customer cancellations, and shipping errors.
You can contact QTExpress customer support via email at support@qtexpress.in or call 07316830403.
Prohibited items include oil-based paints, industrial solvents, lithium batteries, firearms, hazardous chemicals, precious stones, currency, foodstuffs, and any flammable or toxic substances. Shipping such items may result in penalties and liability for any loss or damage.
Yes, by integrating your website or e-commerce channels with the QTExpress panel. Refer to the integration guide on the QTExpress website for detailed instructions.
Use appropriately sized packaging, balance product and packaging weight, measure package dimensions accurately, maintain consistent packaging for similar products, and opt for lightweight materials to reduce weight discrepancies.
The QTExpress tracking page offers a user-friendly interface, providing real-time updates and ensuring transparency throughout the shipping process.
QTExpress offers extensive pincode serviceability across India. For specific coverage details, please refer to the serviceability section on the QTExpress website.
Yes, QTExpress allows you to choose from multiple courier partners to best suit your shipping needs.
Yes, you can register on QTExpress without any charges.
Volumetric weight is a measurement used by couriers to calculate the space a package occupies in relation to its actual weight. It's calculated using the formula: (Length x Width x Height) / 5000.
Measure the package dimensions (Length x Width x Height in centimeters) and divide the result by 5000 to get the volumetric weight in kilograms.
Couriers use volumetric weight to account for packages that take up significant space but are lightweight, ensuring fair pricing based on space utilization.
Actual weight is the physical weight of the package, while volumetric weight considers the package's dimensions to determine the space it occupies.
Volumetric weight is calculated from dimensions, not converted from actual weight. Use the formula: (Length x Width x Height) / 5000.
Dropshipping is a retail fulfillment method where a store doesn't keep products in stock. Instead, it purchases items from a third party and ships them directly to the customer.
Starting dropshipping with minimal investment is possible, but expenses like website hosting, marketing, and transaction fees should be considered.
To start dropshipping in India, select a niche market, partner with reliable suppliers, set up an e-commerce platform, and promote your products through digital marketing.
Benefits include low startup costs, no need for inventory management, and flexibility in product offerings.
Risks involve supplier reliability issues, lower profit margins, and potential challenges with inventory management.
An air waybill is a transport document serving as a contract between the carrier, shipper, and consignee, containing details like tracking number, cargo information, origin, and destination.
A bill of lading is used for sea shipments and serves as a title of goods, while an air waybill is used for air shipments and doesn't confer title.
It's used as a contract of carriage, receipt of goods, and a document for customs clearance in air shipments.
An air waybill number typically consists of 11 digits.
Yes, a valid GST number is required to ship with QTExpress.
Yes, you can use the shipping rate calculator available on the QTExpress website to estimate shipping costs.
The calculator provides an estimate; actual charges may vary based on factors like weight discrepancies or additional services.
Yes, QTExpress provides free insurance coverage for shipments.
Yes, QTExpress allows customization of shipping labels to include your brand elements.
QTExpress's customer support is available during standard business hours. For specific timings, please contact support at support@qtexpress.in or call 07316830403.
No, QTExpress does not charge any monthly platform fees.
Yes, you can schedule pickups from multiple locations.
To begin shipping with QTExpress, you'll need to provide your business details, a valid GST number, and other necessary documentation as per regulatory requirements.